by Traverse Legal, reviewed by Enrico Schaefer - July 27, 2005 - 'The Greatest' Philosophy
There is no question that the personal touch which comes from a face to face meeting and the more personal touch of a phone call will always be critical to providing top notch customer service. In my practice I call them “touches.” Touches are contacts with important people, including clients, which often fall through the cracks. I prioritize my touches on a weekly basis. This really helps with contacting people who have been on your list for weeks but you not motivated a get in touch with. It seems the longer they are on the list, the less motivation we sometimes have to make that contact. I categorize touches by phone, lunch date or email.
As a founding partner of Traverse Legal, PLC, he has more than thirty years of experience as an attorney for both established companies and emerging start-ups. His extensive experience includes navigating technology law matters and complex litigation throughout the United States.
This page has been written, edited, and reviewed by a team of legal writers following our comprehensive editorial guidelines. This page was approved by attorney Enrico Schaefer, who has more than 20 years of legal experience as a practicing Business, IP, and Technology Law litigation attorney.
