by Traverse Legal, reviewed by Enrico Schaefer - February 26, 2009 - GAL RADIO
Topics covered in this episode of GAL Radio:
CIRCA January 25, 2005: Building the Service-Centered Firm
Welcome to this edition of GAL Radio brought to you by the Greatest American Lawyer Blog. This week, we are looking back to a post I drafted on January 25, 2005 called Building the Service-Centered Firm. The point of this post was that law firms are so focused on hourly billing that they forget that they are service firms, and that customer service needs to be a priority within the business model. If we are indeed a capitalistic economy, then why haven’t law firms been more motivated to focus on client service? It seems that too many firms simply want to get people on their retainer agreements and bleed the client dry. So here’s my rendition, my rereading of the post from January 2005 called Building the Service-Centered Firm:
As a founding partner of Traverse Legal, PLC, he has more than thirty years of experience as an attorney for both established companies and emerging start-ups. His extensive experience includes navigating technology law matters and complex litigation throughout the United States.
This page has been written, edited, and reviewed by a team of legal writers following our comprehensive editorial guidelines. This page was approved by attorney Enrico Schaefer, who has more than 20 years of legal experience as a practicing Business, IP, and Technology Law litigation attorney.
